Cancellation & Refund Policy
Last updated April 11,2023
At Syp Trips Tour & Travels, we strive to provide the best travel experiences to our customers. However, we understand that sometimes plans change and you may need to cancel or modify your trip. Please review our cancellation and refund policy below for more information.
Cancellation Policy:
1. Cancellation by the Customer:
⦁ If you wish to cancel your booking, you must notify us in writing or via email at least 72 hours prior to the scheduled departure time.
⦁ Cancellations made within 72 hours of the scheduled departure time will be subject to a cancellation fee, which may vary depending on the specific trip and destination.
⦁ No refunds will be provided for cancellations made within 24 hours of the scheduled departure time or in case of no-shows.
2. Cancellation by Syp Trips:
⦁ In the unlikely event that Syp Trips needs to cancel a trip due to unforeseen circumstances, such as weather conditions, natural disasters, or other unforeseen circumstances, we will notify you as soon as possible.
⦁ In such cases, you will be offered the option to reschedule your trip or receive a full refund.
Refund Policy:
1. Refund Eligibility:
⦁ Refunds are subject to the cancellation policy mentioned above.
⦁ Refunds will only be provided for cancellations made within the specified time frame and in accordance with the cancellation policy.
⦁ No refunds will be provided for cancellations made within 24 hours of the scheduled departure time or in case of no-shows.
2. Refund Process:
⦁ If you are eligible for a refund, it will be processed within 10 business days from the date of cancellation.
⦁ The refund will be made to the original payment method used for booking the trip.
⦁ Please note that any processing fees or charges associated with the refund will be deducted from the refund amount.
3. Partial Refunds:
In case of partial cancellations, where only a portion of the trip is canceled, the refund amount will be calculated based on the applicable cancellation fee for the canceled portion of the trip.
4. Non-Refundable Items:
⦁ Certain items, such as visa fees, permits, or other non-refundable expenses, may not be eligible for a refund even if the trip is canceled.
We highly recommend that you carefully review our cancellation and refund policy before making a booking with Syp Trips Tour & Travels. By booking a trip with us, you acknowledge and agree to comply with our cancellation and refund policy. If you have any questions or need further clarification, please contact us via email or phone, and our customer service team will be happy to assist you.